Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Systems Analyst (Remote)

About this role:  

We are seeking an experienced Systems Analyst to support and analyze business-critical applications while ensuring strong operational controls, system stability, and regulatory compliance. This role requires hands-on experience with .NET technologies and SQL, along with a solid understanding of ITSM processes, SOC compliance, IT General Controls (ITGC), audit readiness, and incident management.

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

• Analyze business and system requirements and translate them into functional and technical specifications
• Support and enhance applications built using .NET and SQL Server
• Act as the first point of contact for system and application issues, performing initial analysis and coordinating resolution
• Raise, track, and manage incident tickets while ensuring SLA adherence and root-cause documentation
• Lead and coordinate incident management, including prioritization, escalation, and stakeholder communication
• Effectively communicate and respond to escalations, ensuring timely resolution and client satisfaction.
• Participate in Change Advisory Board (CAB) meetings and ensure proper change governance
• Manage and process user access requests in line with access control policies
• Support SOC 1 and SOC 2 activities, including control execution tracking and evidence collection
• Assist with audit readiness and respond to internal and external audit requests
• Maintain issue trackers, risk logs, and audit findings through closure
• Create and maintain application support related documentation and DLPs
• Act as liaison between business, SOC, audit, and IT operations teams
• Prepare reports, dashboards, and status updates for leadership

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• 6–8 years of experience as a Systems Analyst or similar role
• Strong experience with .NET technologies (C#, ASP.NET)
• Strong experience with SQL Server
• Working knowledge of ITSM processes (incident, problem, change management)
• Experience supporting SOC audits, ITGC controls, and access management
• Knowledge of Linux and/or Oracle is a plus

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits:  Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings:  Robust programs to help you secure your financial future.
• Employee Discounts:  Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities:  Paths for advancement within a global organization.
• Paid Training:  Learn while you earn with award-winning learning platforms.
• Paid Time Off:  Competitive PTO packages to help you recharge.
• Great Work Environment:  Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $51,975 - $67,500

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:   click here to access or download the form .  Complete the form and then email it as an attachment to  FTADAAA@conduent.com . You may also  click here to access Conduent's ADAAA Accommodation Policy .

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