Call Center Representative Job at ProCare Rx, Southfield, MI

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  • ProCare Rx
  • Southfield, MI

Job Description

Job Details

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

  • Promptly and courteously answer inbound telephone calls
  • Assess, prioritize and resolve client issues using good listening and comprehension skills
  • Escalate issues to management as appropriate
  • Document and retain all pertinent information
  • Manage outbound outreach for enrollment and/or refills
  • Manage multiple client programs
  • Responsible for training call center new hires
  • Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.

Qualifications And Requirements

  • Minimum 2 years of experience in a customer service position, preferably in a call center environment
  • PBM, pharmacy or health care industry experience preferred
  • Health insurance background and knowledge of pharmacy terminology desired
  • Proficient PC skills in Windows-based applications.
  • Excellent verbal and written communication skills
  • Excellent telephone etiquette and strong customer service orientation
  • Highly organized with strong attention to detail
  • Excellent time management skills
  • Ability to work independently and with a team
  • Ability to exercise logical critical thinking in problem solving
  • Ability to be flexible and quickly adapt to the changing needs in the department.
  • Flexible with scheduled work hours
  • Bilingual English/Spanish is a plus

EDUCATION

  • High School Diploma or equivalent
  • Pharmacy Technician Certification is a plus

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting.

This is a full-time position with benefits. Please visit our Contact Us/Opportunities page on our website for more information about our benefits list.

ProCareRx will never ask for a financial commitment from an applicant, as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at ***email_hidden*** .

ProCareRx is an Equal Opportunity Employer.

Job Tags

Full time

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