Job Description
Holiday Inn Express Plattsburgh, NY is seeking a General Manager that is highly motivated, determined, and results oriented.
Position Overview: Under the direction of the Vice President of Operations & Strategy, the General Manager is responsible for managing the property operations on a day to day basis to ensure optimum performance and continual improvement in guest services, employees, sales/marketing, property appearance, and profit/financial control. The ideal candidate will have a strong sense of urgency, personal initiative, and determination, be able to drive sales and exceed expectations of both team members and guests. We are looking for an experienced candidate with a proven track record of successfully managing a hotel's overall operation.
Job Responsibilities: - Monitor profitability of hotel through verification and analysis of monthly P&L’s. Work through team members to assist and initiate corrective actions.
- Monitor cost and inventory matrixes.
- Creates the Annual Budget for the hotel.
- Actively participates in sales initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
- Forecasts projections weekly.
- Actively participates in creating the annual marketing plan.
- Passes the brand initiated Quality Assurance inspections with high results. Provides corrective actions for any deficiencies.
- Maintains knowledge of product and service quality standards for the brand. Ensures adherence to brand standards. Ensures all safety standards are being maintained.
- Monitors customer service scores through brand reports, social media and 3rd party sites. Ensure deficiencies are addressed and corrected.
- Ensures best practices are being used in the execution of hiring and training.
- Assists or establishes training and development programs for all associates.
- Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
- Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
- Executes and monitors goals and strategies assigned to the hotel.
- Ensures all staffing levels are met and to make arrangements to insure such.
- Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
- Creates and maintains a positive, professional working environment in the hotel.
- Each associate will adhere to a strict code of providing excellent and consistent service through brand directed initiatives.
- Provide hands on leadership to ensure proper execution of hotel policies and procedures.
- All other duties and special projects as assigned.
Qualifications: - Bachelors degree preferred but not required.
- Minimum 3 years’ of experience in a similar position or the equivalent combination of education and experience.
- Strong organizational skills.
- Proficient in Microsoft Word and Excel.
- Ability to create and develop a dynamic team.
- Ability to problem solve and be flexible.
- IHG brand experience required
Job Tags
Permanent employment, Immediate start, Flexible hours