Job Description

Job Description

Reporting directly to Consumer Security’s Atlantic Division Security Director, the Consumer Bank Regional Security Manager will drive execution of security strategies that will improve operational effectiveness and ensure the safety of Chase employees and customers within the Consumer Bank Mid-Atlantic region.  These initiatives will help ensure that Chase has the appropriate security controls in the branch environment regarding physical security, technical security, and threat management.  The ideal Consumer Bank Regional Security Manager is someone who has the knowledge and expertise in managing a large physical security program with the ability to engage leadership around critical topics with supported relevant data.  We are looking for someone who is passionate about security and can drive programs that will achieve both the business and security program objectives. 

As a Consumer Bank Regional Security Manager in the Consumer Bank Mid-Atlantic region, you will lead the execution of innovative security strategies that safeguard our employees and customers. You will collaborate with leadership, leverage data-driven insights, and drive impactful programs that enhance operational effectiveness and support Chase’s commitment to a secure branch environment. Your expertise will be instrumental in achieving business goals while maintaining the highest standards of security.

Job Responsibilities   

• Oversee day-to-day security operations while analyzing and prioritizing security events based on their severity including incident response of the Region of assignment to ensure compliance with all policies and procedures that relate to the Consumer Bank Security team and Global Security as a whole  
• Manage the entire end-to-end guard management program for the Region of assignment   
• Ensure safety and security issues stemming from incident reports are handled; construct fact based incident report responses within system of record; liaison with appropriate law enforcement agencies as needed  
• Ensure security surveys are conducted in accordance with Consumer Security standards and procedures plus support the life cycle of security systems for existing properties and new-build construction    
• Collaborate with the Chase branch staff on a regular basis to foster a culture of security awareness and vigilance through training, communication and engagement plus coordinate physical security operations with Consumer Bank Regional Management team (i.e. Regional Support Leads and Operating Model Leads) 
• Partner with internal investigations/fraud/HR/Legal as needed; maintain chain-of-custody and documentation standards. 
• Deliver/coordinate security awareness training for consumer-site staff (robbery response, de-escalation, workplace violence prevention, travel/site safety). 
• Partner with key security program members, decision makers, and stakeholders and being able to effectively communicate the needs and status of the security program 
• Utilize Business Intelligence tools (e.g. Tableau) or Microsoft Excel to analyze and interpret security data, identify trends and develop actionable insights which will include managing their security budgets and expenses effectively, ensuring optimal resource allocation and cost control 
• On call outside regular working hours – Must possess cellular phone with capability to support JPMC sponsored software 
• People Management responsibilities may be a requirement in the future, Travel is required - within the Region on a weekly basis; within the Division as needed 

Required qualifications, capabilities, and skills  

• 10+ years of relevant physical security experience with a bachelor’s degree or equivalent in related field  
• Proven experience in developing and implementing security programs and strategies, performing risk analysis, identifying vulnerabilities, conducting threat modeling, security reviews and expense management 
• Knowledge of physical security technology systems and project managing security technology integrators; strong familiarity with Real Estate related Physical Security issues 
• High degree of comfort in fast-paced dynamic / ambiguous environment operating with initiative from the tactical to the strategic level; flexible and comfortable working with multiple competing timelines/tasks 
• Effective communication; able to communicate succinctly both in writing and in speech; strong critical thinking and problem-solving skills; high emotional intelligence 
• Self-starter with a curious mindset; motivated and goal-oriented with the ability to operate with limited supervision 
• Attention to detail and delivery oriented, able to effectively plan and track to prescribed timeline; excellent follow-through; ability manage workload at scale  
• Strong interpersonal and influencing skills, able to work with multiple teams 
• Experience in information gathering, tracking, and consolidation; ability to analyze and interpret data to make informed business decisions; experience with contributing to the creation of reports, dashboards, and presentations 
• Proficiency with MS Office suite, especially Excel  

Preferred qualifications, capabilities and skills  

• Foster a culture of continuous learning and development, encouraging adaptability and growth.
• Demonstrate ability to quickly learn and utilize new software applications to support business needs.
• Exhibit strong project and program management skills, including planning, leadership, financial oversight, execution, and governance.
• Lead and manage teams effectively, promoting collaboration and accountability.
• Deliver exceptional customer service, maintaining high standards and responsiveness.
• Drive process improvement initiatives, leveraging framework infrastructure to optimize operations.
• Build and maintain professional networks to enhance business partnerships and talent pipelines.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

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