Inbound Call Center Representative Job at Vergence, Indianapolis, IN

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  • Vergence
  • Indianapolis, IN

Job Description

Pay: $22.00/hour

In this role you will:

  • Learn about a variety of tax procedures including tax filing and payment requirements.
  • Provide Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
  • Apply knowledge acquired in training and utilize resources to analyze and solve problems.
  • Respond to a variety of tax types inquiries.
  • Access data utilizing basic computer skills.
  • Communicate professionally using correct grammar, spelling & punctuation.
  • Comply with all ethical and confidentiality requirements.

 

What You'll Need for Success:
  • High School Diploma/GED
  • High-energy – Optimism – Teamwork –Collaboration
  • Someone who provides open, honest, and positive communication.
  • A continuous learning and improvement – let’s get better every day … together approach.
  • A team member who speaks up if you don’t understand or need more information.
  • Proven ability to provide customer service by telephone in a high-volume call center.
  • Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
  • Ability to analyze, research and problem-solve using various resources.
  • Ability to learn to learn, understand, and apply ethics and confidentiality laws.

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