Job Description

Salary: $79,040 - 85,204 per year Requirements:

• We require strong expertise with Trapeze transit software; this is essential.
• We need proficiency in Active Directory, relational databases, preferably MS SQL Server, and networking concepts.
• We expect familiarity with our core IT environment, including cloud services, server virtualization, and application delivery controllers.
• We look for a solid understanding of computer, server, network, printer, and peripheral hardware.
• We need experience supporting Windows 7, Windows 10, Windows Server 2012 and 2016, as well as Microsoft Office applications.
• We value excellent communication and sound decision-making abilities.
• We prefer candidates with experience using desktop, server, and network management tools.
• We prefer experience working with Cisco switches and routers.
• We prefer familiarity with backup and disaster recovery practices.

• We provide Trapeze software guidance along with desktop, server, and network support for client operations in line with service level agreements.
• We handle desktop and server repairs, network upkeep, help desk tickets, disaster recovery activities, and other assigned projects.
• We support analog, digital, and VOIP phone systems, as well as T-1, fax, and DSL lines.
• We troubleshoot and support transit-related technologies, including mobile data terminals, in-vehicle tablets, and the Trapeze reservation platform.
• We manage local division servers, including domain controllers, file servers, application servers, and MS SQL Server databases.
• We meet with client agencies to provide updates and operational reports for the local division office.
• We maintain close coordination with the clients IT department.
• We manage complex IT initiatives, supervise IT staff, and work with outside vendors.
• We develop strategic IT operations and investment plans by evaluating costs, benefits, opportunities, and risks.
• We work to control and reduce expenses.
• We ensure IT operations and software development documentation is complete and kept current.

• Active Directory
• Cloud
• Cisco
• Hardware
• Support
• Mobile
• Network
• SQL
• Windows

More:

We are MV Transportation, a fast-paced transit organization seeking a self-starter IT Help Desk Support professional to assist with technology needs in a transit environment while supporting our corporate infrastructure. This role offers a starting pay rate of $38 to $40.95 per hour, along with a strong benefits package that includes PPO medical, medical HSA, prescription coverage, dental, vision for spouses and dependent children, telemedicine, FSA, life insurance, AD&D, group accident, LTD, STD, EAP, critical illness, hospital indemnity, and substance abuse support programming. We also offer 401(k) retirement benefits and a union pension contribution, paid time off, eight paid holidays, and enhanced sick leave accrual. Additional compensation may include referral bonuses for drivers and mechanics. We are an equal opportunity employer and may require a pre-employment drug screen and background check where permitted by law.

last updated 20 week of 2026

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