Job Description
THE PLANET FITNESS MISSION
We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Club Manager
Reports To: District Manager
Key Relationships: Salary Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!
United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
We are looking for a motivated individual to join our team as a Club Manager and grow into a greater opportunity with United FP. The Club Manager will be responsible for oversight of club operations, guaranteeing an exceptional member experience and ensuring financially stability of the club. This position plays a critical role in managing our teammates to maintain a high-energy environment in the Judgement Free Zone. We want to give you the tools to succeed and work for a company that thrives in a competitive environment and lives its Core Values. What are our Core Values, you might ask? They are: We Win Together|
Be Better Every Day| Be Kind & Respectful| Do the Right Thing| and Everyone Matters
- Grow, develop, and build a winning team by utilizing best practices in hiring, training, coaching and performance management.
- Utilize training tools, such as Planet Fitness University to enhance the team’s capability for essential learning.
- Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
- Develop a plan to drive EFT and membership growth through maximizing KPI’s in your club. This must include meeting assigned goals for BCM, club tours, employee retention, member engagement as well as regional inspection each month.
- Provide timely, professional, and solution-oriented responses to member service submissions in Listen 360.
- Ensure proper opening and closing procedures for your club.
- Achieve optimal results by maintaining operational and cleanliness standards.
- Develop your assistant manager, as assigned, into a future leader. Provide on the job training to develop management skills such as delegation, accountability, and performance management.
- Create an effective schedule to meet targeted labor hours as determined by the labor reporting tool and with a consistent balance of support from management and teammates.
- Be accountable for your team’s knowledge of critical information, such as marketing promotions, corporate initiatives, or new and updated policies .
- Ensure all teammates participate in company provided Respectful Workplace Training and AED/CPR Certification within 60 days of hire.
Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, and activities may change as we learn and grow.
What You'll Bring to the Table:
- Must be a minimum of 18 years of age.
- High School Diploma/GED equivalent.
- Excellent Customer Service skills with a high degree of member care.
- Previous experience leading teams in the retail or fitness environment.
- Self-starter, motivated and enthusiastic about creating the best experience for members.
- Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.
Physical Demand
- Must be able to occasionally lift, push, or pull at least 50 lbs.
- Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
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