Location: 6811 Palisades Park Ct., Fort Myers, FL 33912
Department: LPG GME FM Palisades
Work Type: Full Time
Shift: Shift 1/8:00:00AM to 5:00:00PM
Minimum to Midpoint Pay Rate: $27.78 - $37.50 / hour
This position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance. Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice. This position is responsible for the recruitment, development and supervision of staff. Ability to apply effective communication strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice. Performs all duties in a manner which promotes teamwork and reflects the mission and values of Lee Health. Responsible for practices with 4 to 10 full-time providers. May supervise up to two locations.
Education: Associate degree in management or related field required, or a combination of education and management experience may be considered in lieu of degree. Bachelors degree and or ACMPE (American College of Medical Practice Executives) certification preferred.
Experience: A minimum of 2 years healthcare leadership experience required. Physician office experience preferred. Experience with creating budgets and communicating financial information to staff and providers required. Knowledge of ambulatory care operations and a background in clinic procedures including schedule management, patient registration, use of electronic health record, patient flow, billing and referrals and authorizations.
Certification: N/A
License: N/A
Other: Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic health record and billing software applications. Excellent written and oral communications skills including superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and workflows and report operational metrics to staff and providers. Flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization.
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