At Stewart we know that success begins with great people. As a Stewart employee youll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report and a 2025 Top Workplace by USA Today. We are committed to helping you own develop and nurture your career. We invest in your career journey because we understand that as you grow so does our company. And our priority is smart growth by attaining the best people investing in tools and resources that enable success and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. Youll be empowered to use your unique experiences passion and skills to help our company and the communities we serve constantly evolve and improve. Together we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company providing title insurance settlement underwriting and lender services through our family of companies. To learn more about Stewart visit information can be found on . Get title industry information and insights at Follow Stewart on Facebook @StewartTitleCo on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Summary
Informative Research part of the Stewart family of companies is seeking a Production Operations Manager who directly engages in call center operations providing Mortgage Supplement Verification for Lenders; also includes various leadership roles that support the overall strategy and execution of operations. Manages and coordinates operational/business strategies and activities for a functional or geographic segment (ex. division) of the organization.
Job Responsibilities
Manages and coordinates organization branch production functional or department operation/business strategies and activities utilizing established management experience within an inbound call center or customer support environment.
Participates in developing interpreting and implementing policies and procedures for the assigned functional area/department using strong analytical and organizational skills.
Assigns or delegates responsibilities for specified work or functional activities and ensures attainment of operating goals through experience leading teams in a fast-paced metrics-driven operational setting.
Serves as a resource in providing work direction and assistance in resolving issues as they arise
Manages individual contributors and/or supervisors through established ability to improve operational performance and team engagement
Accountable for the performance and results of a team within area of specialty using established workforce management queue management and KPI reporting experience.
Assesses departmental priorities to address resource and operational challenges
Decisions and problem solving are guided by policies procedures and department plan; receives guidance from senior leaders
Applies understanding of the business and how own area integrates with others to achieve departmental objectives
Reviews the teams ability to achieve service quality and timeliness of objectives
Identifies and solves technical and operational problems; understands broader impact across the department
Manages one or more generally related teams; adapts department plans and priorities to meet short-term service and/or operational objectives
Performs all other duties as assigned by management
Education
Bachelors degree in relevant field preferred
Experience
Strong leadership communication coaching and conflict resolution skills.
Proficiency with Microsoft Office Suite particularly Excel and reporting tools.
Mortgage industry or fintech operations experience strongly preferred.
Experience with NICE CXOne platform preferred.
Background in customer experience optimization and operational transformation initiatives
Typically requires 8 years of related work experience
Equal Employment Opportunity Employer
S tewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process please contact us by email at .
Benefits
Stewart offers eligible employees a competitive benefits package that includes but is not limited to a variety of health and wellness insurance options and programs paid time off 401(k) with company match employee stock purchase program and employee discounts.
Required Experience:
Manager
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