Job Description

Job Title: Salesforce Admin/Architect

REMOTE

Must Have Financial Service Cloud exp.

Role Overview

We are seeking two highly skilled Salesforce Architects with deep, hands-on experience in Service Cloud Voice, Agentforce Voice, and contact center integrations (e.g., Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform, including Experience Cloud, custom development, and system integrations.

Key Responsibilities

• - Lead architecture, design, and implementation of Salesforce solutions with a focus on Service Cloud Voice and contact center integrations
• - Design and implement chat and messaging solutions for web and mobile apps within Salesforce
• - Build and maintain Experience Cloud (Community) portals
• - Develop scalable solutions using LWC (Lightning Web Components) and Apex
• - Design and implement API-based integrations with external systems
• - Collaborate with business stakeholders to translate requirements into technical solutions
• - Ensure best practices in security, performance, and scalability
• - Provide technical leadership and mentor development teams

Required Qualifications

- 8 10+ years of Salesforce experience with strong architectural expertise

- Hands-on experience with:

• - Salesforce Service Cloud Voice
• - Agentforce Voice (or similar voice solutions within Salesforce ecosystem)
• - Contact center integrations (Five9 or equivalent)

- Strong development experience with:

• - LWC (Lightning Web Components)
• - Apex
• - Salesforce integrations (REST/SOAP APIs, middleware, etc.)

- Experience with Experience Cloud (Communities/Portals)

- Proven experience implementing chat/messaging solutions within Salesforce

- Strong understanding of Salesforce data model, security, and governance

Preferred Qualifications

Salesforce certifications such as:

• - Salesforce Certified Technical Architect (CTA) (preferred but not required)
• - Application/System Architect
• - Service Cloud Consultant

Additional Requirements

• - Strong communication and stakeholder management skills
• - strong Experience with service cloud voice, agentforce voice, omnichannel routing and workforce engagement tools
• - strong knowledge with DevOps tools (Copado, Gearset, etc.)
• - Agile/Scrum experience

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