Job Description

Customer Success Operations Specialist

Location: Delhi NCR, Bangalore , hyderabad , Pune

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Customer Success Operations Specialist supports the efficiency, scalability, and data integrity of the Customer Success organization. This role focuses on systems, processes, and analytics that enable Customer Success Managers and leadership to drive retention, expansion, and an excellent customer experience. The specialist owns daytoday CS tooling, reporting, and process execution, and partners closely with stakeholders across Sales, Marketing, Finance, Product, and RevOps.

As a Customer Success Operations Specialist you will:

• Build and maintain dashboards and reports on key metrics (e.g., NRR/GRR, churn, renewal, expansion, product adoption, health scores).
• Ensure data accuracy and consistency across systems (e.g., CRM, CS platform, billing).
• Provide regular operational insights to CS leadership to inform strategy and resourcing.
• Analyze trends and identify opportunities to improve retention, adoption, and process efficiency.
• Document, standardize, and refine Customer Success processes (onboarding, QBRs, renewals, risk management, expansion).

What we’re looking for

• Bachelor’s degree in Business, Analytics, Information Systems, or related field; or equivalent experience.
• years of experience in Customer Success Operations, Sales Operations, Revenue Operations, Business Operations, or similar analytical/operations roles.
• Handson experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, HubSpot) and/or CS platforms (e.g., Gainsight, Totango, ChurnZero, Catalyst)
• Strong analytical skills with experience building reports and dashboards (e.g., in CRM, BI tools, Excel/Google Sheets).
• Comfort working with large data sets, including data validation and troubleshooting.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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