Job Description

JOB OPENING — Customer Service Representative (Entry Level) ADF Medical Services Inc.

We're hiring a motivated and enthusiastic Entry Level Customer Service Representative to join our patient support team. No prior medical experience needed — just a positive attitude, great communication skills, and a genuine desire to help people. If you're ready to start your career in healthcare customer service — this is your chance!

Role: Customer Service Representative (Entry Level)

Department: Customer Support & Patient Services

Location: Fully Remote Type: Full-Time / Part-Time

Requirements

• Respond to patient and client inquiries via phone, email, and chat channels
• Provide basic information on services, appointments, billing, and general support
• Direct complex or sensitive inquiries to the appropriate team or department
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure satisfaction and resolution
• Follow company scripts, guidelines, and communication standards
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Participate in paid training, onboarding, and ongoing coaching sessions

Benefits

What We Offer:

• Competitive starting pay
• Paid training and onboarding
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Mentorship and ongoing support from team leaders
• Clear path for career growth within ADF Medical Services
• No experience needed — we will train you

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