Entry Level IT Help Desk Analyst in Newark, NJ (Onsite) Job at INA Solution Inc, Newark, NJ

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  • INA Solution Inc
  • Newark, NJ

Job Description

Job Title: Help Desk Analyst

Location: Newark, NJ (Onsite)

Duration: Long-Term

Education / Experience Requirements

  • High School Diploma or equivalent required, Associate's or Bachelor's degree in Information Technology or related field preferred.
  • 1+ years of Service Desk or IT support experience; experience in aviation, transportation, or other mission-critical environments preferred.
  • Familiarity with airport systems (e.g., flight information, baggage handling, passenger processing, communications) is a strong advantage.
  • Prior experience coordinating with multiple suppliers/vendors in a technical support or ITSM environment.
  • Experience with ITSM tools such as ServiceNow, Ivanti, BMC Remedy, or similar.
  • Proficient in Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint).
  • ITIL Foundation certification (preferred or must be obtained within 12 months of hire).

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