Sr. Specialist, Shared Services Management - Medical Team Member Job at Merck & Co., Austin, TX

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  • Merck & Co.
  • Austin, TX

Job Description

Job DescriptionThe Customer Service Management (CSM) team has responsibility to drive, manage and implement remote two-way customer service engagements. The CSM team manages customer, consumer and employee service interactions in the company's National Service Center, Field Service Center, Promotional Contact Center and company's Switchboard.- These interactions occur across communication channels such as digital, social, chat, phone and mail for all our company's products/vaccines and company i

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